DUTIES AND RESPONSIBILITIES

• Work with our internal business associates to understand the best technology investments to address their processes and concerns.
• Create documentation to address business requirements based on the viewpoints of each department in the workplace.
• Translate business requirements to technology plans and budgets
• Review vendor products and services to ensure all technologies properly integrate together
• Responsible for the successful transition of the project to operations
• Manage the IT System & Network Administration team and IT Tech Support Team to make sure all IT systems are functioning well and the team promptly response to the need of our users.
• Develop processes for problem management and resolution that can return services to normal without delay
• Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Develops and implements design, configuration, installation, and maintenance of network hardware, software, and telecommunications services.
• Complete ownership of additions, deletions and major modifications to the supporting infrastructure including:

• • Windows server 2019
  • Exchange 2019 server
  • M365 and MS-Azure
  • VMware
  • Veeam back up
  • Firewall (FortiGate)
  • Switch (Aruba)
  • Wireless (AP)
  • PBX
  • CCTV camera
  • DPLC
  • Network Design, write proposal, budget plan and fix asset.
  • QuickBooks
  • Problem solving
  • Development, testing and staging environments for software development
• Oversee all Tech Support activities including:
  • Interaction with users to help resolve IT-related issues and provide answers in a timely manner
  • Development and maintenance of infrastructure to host centralized system management tools.
  • Research, procurement, installation, configuration, analysis, and debugging of peripherals such as printers, scanners, keyboards, etc.
  • Perform complex diagnostics and resolve networking, hardware, and software problems
  • Inventory management of all equipment and software licenses

QUALIFICATIONS

• Bachelor’s Degree or Master in Computer Science, Information Systems or equivalent experience
• 10+ years of experience in management
• 10+ years of hands on technical experience
• Excellent oral and written communication skills
• Advanced knowledge of system administration techniques for Windows
• Advanced knowledge of system administration of Exchange 2013 and Windows servers.
• Proven knowledge of common network and authentication protocols/technologies such as TCP/IP, NAT, VPN, LDAP, Microsoft Active Directory, NAS, NFS, etc.
• Knowledge of IPsec VPN configuration
• Excellent knowledge of Firewalls and Switches
• Desirable knowledge of VMware, EMC Storage, Storage Virtualization
• Proven experience in installing, configuring, and updating application software
• Advanced knowledge of backup policies, practices, and technologies
• Knowledge of both hardware and software firewall construction techniques, and experience with installing and testing network equipment and cabling
• Experience with computer peripheral setup, configuration, and troubleshooting
• Familiarity with server operating systems sufficient to interpret and troubleshoot issues
• Must be able to travel to assigned sites to complete work